privacy policy

Introduction

This document details how we collect, use, store, and protect personal information collected during the use of the israel legacy partners website.

The purpose of this policy is to clearly and transparently explain what types of information we collect, how we use it, for what purposes, what your legal rights are, and what protection measures we take to safeguard your privacy.

This policy was prepared in accordance with the provisions of the Privacy Protection Law, 1981, Amendment 13 effective as of August 2025, and the Privacy Protection Regulations (Data Security), 2017.

Last updated: 29/09/2025

Business Details and Contact Information

The website israel legacy partners Address: israellegacy.co.il  is operated by israel legacy partners.

You can contact us via:

• Privacy Protection Officer: eylon pinchas.
• Email: eylonp@israellegacy.co.il.
• Phone: 0544604024.
• Business mailing address: 8 Hanonif Street, Herzliya.

Types of Information Collected

During the use of the israel legacy partners website, we may collect and store personal and non-personal information, in accordance with the permissions you granted us and the purposes defined in this policy. Information collection may occur in one or more of the following ways:

1. Information provided via communication channels outside the website — When you contact us via phone, email, WhatsApp, or any other communication channel, we may collect information such as your full name, phone number, email address, payment details, and any additional personal information you provided to receive the service.
2. Information provided via contact forms on the website — When filling out forms on the website, such as a contact form, quote request, service registration, or newsletter signup, we may collect information such as your name, address, email, phone number, inquiry subject, message content, and any additional details you provided.
3. Information provided via documents and files — When you choose to share documents, files, or additional materials with us via the website or other channels, the information is stored securely and used solely for providing the service or handling your request.
4. Information provided during product purchases — When you make a purchase on the website, we collect the information necessary to process the order, billing, and delivery. This includes details of purchased products, billing and shipping addresses, payment information, invoice numbers, order status, and delivery details.
5. Information collected automatically during website usage — When you visit the website, we use tools such as Google Analytics, Facebook Pixel, and other analytics tools to collect information about your usage of the website. This includes your IP address, browser type, operating system, visited pages, time spent on the site, referral sources, and actions taken.
6. Information received from third parties — When you use external services through the website, we may receive information from payment processors, shipping companies, CRM systems, Google, Facebook, and other tools that assist in operating the website and services.

Purposes of Using the Information

We will use the information provided to us solely for the purposes for which it was given and only when you consciously provided it via one of the channels, forms, or purchases you chose to use. By using the website, contacting us through communication channels, or voluntarily providing information, you consent to this use, in accordance with this policy. Where explicit consent is required by law, we will present a clear option to approve or decline, such as a checkbox in the relevant forms.

1. Operational purposes — We use the information to provide the requested services, handle your inquiries, process transactions and deliver products, manage user accounts, update you regarding orders and issues, improve user experience, maintain and develop the website, ensure data security, and prevent unlawful activities.
2. Marketing purposes — We may also use your information to send updates, offers, promotions, and personalized content via email, SMS, WhatsApp, or any other channel you authorized. Such usage will only occur with your explicit consent, and you can withdraw your consent and unsubscribe at any time.

Use of Cookies, Tracking, and Preference Management

On the israel legacy partners website, we use cookies and other tracking technologies to operate the site, improve user experience, personalize content, analyze performance, and deliver targeted marketing.

Upon entering the site, a short and clear banner is displayed informing you about the use of cookies and allowing you to manage your consent preferences.

• Analytics and tracking tools — We use tools such as Google Analytics, Facebook Pixel, and other analytics tools to collect information about website usage, content performance, traffic sources, and general statistics.
  The information collected through these tools does not include personally identifiable information such as name, phone, or email and is not stored by us. The data is managed by the third-party providers (e.g., Google, Facebook) according to their own privacy policies.
• Advertising and marketing tools — We may also use cookies to personalize advertising and targeted marketing, such as displaying more relevant ads, tracking campaign performance, and directing you to personalized content.
  In these cases, personally identifiable information (such as your user profile, Google account, or Facebook account) is managed directly by the external services and is not stored on our systems.
• Preference management — You can manage your cookie preferences at any time through your browser settings, delete existing cookies, or block the saving of new cookies. Useful links to manage your preferences:
  • Manage cookies in Google Chrome
  • Manage cookies in Safari (Apple devices)
  • Manage privacy and data preferences on Google
  • Manage data and ad preferences on Facebook

Sharing Information with Third Parties

We do not sell personal information to third parties. However, there may be cases where we share information with external entities solely when required for operating the website, providing services, or complying with legal obligations.

1. Service and operational providers — We work with external providers to operate the website, manage CRM systems, email campaigns, analytics, and marketing tools. The data shared with them is limited and solely for operating the relevant services.
2. External analytics and advertising tools — When using services such as Google Analytics, Facebook Pixel, and other advertising tools, some data is collected and processed directly by these third-party providers in accordance with their privacy policies.
3. Legal compliance — We may disclose information if required by law, court order, regulator demand, or any other authorized authority.
4. Payment processors — For processing payments, we share information only with authorized payment processors. Credit card details are not stored on our servers but are managed by the processors under strict security standards.
5. Shipping providers — When a shipment is required, customer details (name, address, phone) are shared with shipping companies solely for the purpose of completing the delivery.
6. Management and inventory systems — Information may be shared with CRM, ERP, or order management systems, but only for processing transactions, managing inventory, and issuing invoices.

Data Security

We implement a variety of advanced technological and organizational measures to protect the personal information provided to us and safeguard it from unauthorized access, misuse, loss, or exposure. Data security is managed at the website, server, and external service levels.

1. Traffic and server protection — The website is secured with advanced encryption protocols (SSL/TLS), and we use advanced security systems at the server level. We also use services such as Cloudflare to manage firewalls (WAF), block attacks, prevent hacking attempts, and detect suspicious activity in real time.
2. Monitoring and alert systems — We operate dedicated systems for monitoring unusual activity, blocking suspicious IPs, and identifying unauthorized access attempts. In extreme cases, security measures are reinforced in collaboration with external security teams and hosting providers.
3. Backup and recovery management — Data is stored in secure environments with regular backup mechanisms and full restoration capabilities when necessary, ensuring data availability and service continuity.
4. Standards and compliance — The website and server systems adhere to strict information security guidelines, including encryption standards, access controls, regular security updates, and compliance with applicable legal requirements, including Amendment 13 to the Privacy Protection Law.

Data Retention

Information collected and provided during the use of the israel legacy partners website is stored in our systems as long as necessary to provide services, operate the site, improve user experience, and fulfill our legal obligations.
Generally, information is retained indefinitely unless you request its deletion or update.

1. Deletion requests — In accordance with the Privacy Protection Law and Amendment 13, you may contact us at any time to request access, update, or deletion of your personal information. Upon receiving your request, we will delete your personal data from our systems unless a legal or contractual obligation requires us to retain it.
2. Third-party data retention — Some information (such as data collected via Google Analytics, Facebook Pixel, or other external systems) is stored and managed by third-party providers, according to their own privacy policies.

User Rights and How to Exercise Them

In accordance with the Privacy Protection Law, 1981, and Amendment 13, you have full rights regarding the personal information collected about you when using the israel legacy partners website.

1. Right to access information — You may contact us to request a copy of your personal data stored in our systems, including the types of data collected, purposes of usage, and the entities with whom the data was shared.
2. Right to rectify information — If the data stored about you is incorrect, incomplete, or outdated, you may request that we update or correct it based on the details you provide.
3. Right to delete information (“Right to be Forgotten”) — You may request that we delete your personal data from our systems. We will delete the information within a reasonable timeframe unless a legal or contractual obligation requires us to retain it.
4. Right to object to marketing use — If you consented to receive updates, promotions, or marketing offers, you may withdraw your consent at any time by contacting us, and we will stop sending such communications.
5. Exercising your rights — You can exercise any of these rights by sending a formal request to: eylonp@israellegacy.co.il.
   We will review and process your request within 30 days of receipt, in accordance with legal requirements.

Updates to the Privacy Policy

This privacy policy may be updated from time to time to reflect changes in legal requirements, technologies used, or the way we operate the israel legacy partners website and provide our services.

In the event of a significant change to the content of the policy, we will notify users clearly on the website, for example, via a prominent banner or dedicated notice. Continued use of the website after such updates constitutes your acceptance of the revised policy.